Kaptio and Intrepid Travel Mark Major Milestone in Multi-Year Digital Transformation

[MELBOURNE, AUSTRALIA & REYKJAVIK, ICELAND; 28 MAY 2025] – Kaptio has completed this month the first major phase of Intrepid Travel’s multi-year technology transformation, with the launch of its platform across their global contracting functions. This project also marks a significant first for Kaptio: Intrepid is the first global customer to implement the Kaptio Platform’s group touring features at scale, with the two organizations working closely to shape a platform purpose-built for the future of group travel.

After just over a year of collaborative design, testing, and phased implementation, the Kaptio Platform is now live for all of Intrepid’s 31 country offices. The system replaces legacy platforms with a flexible, multi-day travel-specific solution built on Salesforce, bringing together reservations, pricing, sales, and operations into one unified platform. As one of the industry’s largest certified B Corps, this rollout represents a major milestone in Intrepid’s journey to upgrade its systems, elevate customer and employee experience, and power sustainable international growth.

‍

A Platform Built for Purpose and Growth

The implementation is a cornerstone in Intrepid’s three-year digital transformation program, which aims to future-proof the company as it scales toward its vision of becoming the world’s first $1 billion adventure travel business. With the Kaptio Platform now rolled out across the company, Intrepid is equipped with a modern system architecture that enables greater agility, automation, and personalisation, laying the foundation for more tailored travel offerings and a more scalable business model.

“This milestone marks a bold shift in how we operate and innovate,” said Anu Karunatilaka, Chief Technology Officer at Intrepid Travel. “Kaptio’s platform will improve our people experience and equip our teams with the tools they need to serve our customers better, unlock efficiencies, and achieve our long-term strategy.”

“Partnering with Intrepid has been both a privilege and a milestone for Kaptio,” said Viðar Svansson, CEO of Kaptio. “This milestone reflects months of close collaboration, deep trust, and shared vision. Together, we’ve built something that will not only serve Intrepid’s needs today, but will help lead the next era of travel innovation and group travel. We are proud to support a company whose commitment to people, planet, and purpose aligns so closely with our own.”

‍

Laying the Groundwork for What’s Next

With the platform adoption now past the first milestone gates, Intrepid is positioned to accelerate its strategic initiatives—from launching new tailor-made offerings to enhancing accessibility within the customer experience. Upcoming phases will further build on this momentum, expanding functionality and refining capabilities in partnership with Kaptio. 

Powered by the right technology, Intrepid can advance in its mission to create positive change through the joy of travel. Kaptio looks forward to continued partnership and projects in the region and with Intrepid.

‍

ABOUT INTREPID TRAVEL

Intrepid Travel has been a world leader in responsible travel for 35 years. The company’s mission is to create positive change through the joy of travel, which comes to life on more than 900 trips all designed to truly experience local culture. With its own network of country offices in 31 countries, Intrepid has unique local expertise and perspectives. Globally recognised for their commitment to transparency and ethical travel, they became B-Corp certified in 2018. Intrepid Travel is also the first tour operator with near-term science-based climate targets through the Science Based Targets Initiative, and its not-for-profit, The Intrepid Foundation, has raised more than $18 million for more than 160 partners. For more information, download the company’s 2024 Integrated Annual Report and follow Intrepid on Facebook, Instagram, Twitter, TikTok or LinkedIn.

‍

ABOUT KAPTIO

Kaptio is a leading provider of modern, multi-day travel reservation systems, empowering travel brands around the world to streamline operations, scale with confidence, and deliver exceptional customer experiences. Built on Salesforce, the Kaptio Travel platform enables travel companies to manage everything from booking to operations on a single, flexible system. To learn more, follow Kaptio on LinkedIn for updates or visit kaptio.com.

‍